This policy applies to services provided by Enostation. Specific project agreements or proposals may include additional terms that take precedence over this general policy.
Project Deposits
Deposits reserve time and resources for your project. Unless a written agreement states otherwise, deposits become non-refundable once project planning, discovery, design, development, or other billable work has begun.
Milestone Payments
Payments for completed milestones are non-refundable because they cover work already delivered, approved, or made available for review. We encourage clients to review each milestone promptly and share feedback before the next phase begins.
Eligible Refund Requests
If Enostation is unable to begin an agreed service or if a prepaid service has not been used, we may review a refund request on a case-by-case basis. Any approved refund will be limited to the unused portion of the payment.
Third-Party Costs
Fees paid to third parties, including hosting providers, domain registrars, payment processors, software vendors, or advertising platforms, are not refundable by Enostation. Their own refund policies will apply.
Changes and Cancellations
If you need to pause, change, or cancel a project, please contact us as soon as possible. Work completed up to the date of cancellation, along with any non-recoverable costs, remains payable.
How to Request a Refund
Send your request, project name, and the reason for the request to hello.enostation@gmail.com. We will review it and respond within a reasonable timeframe.